Frequently Asked Questions

What are the basic responsibilities of the Prayer Room Manager (PRM)?
The prayer room manager is responsible for reviewing the prayer requests submitted to the system by those using the prayer room system. The manager can review and approve requests from any computer with a web browser and an internet connection.

Can they share those responsibilities with others? Absolutely. Many of our prayer room managers have assigned the task of managing prayer requests to several lay leaders. These lay leaders can review and approve requests from anywhere they have a computer and an Internet connection.

Can there be more than one PRM? A church can have as many prayer room managers as they wish.

Can a PRM assign more or less responsibilities to specific intercessors? Each system user can be assigned as much or as little authority as the system administrator allows.

How are emergency situation prayers handled? A prayer request that comes in as an emergency can be marked as such by the Prayer Room Manager. The emergency request can then be immediately sent to the entire list of prayer intercessors at the click of a button.

How long does a prayer stay on the need prayer list? That is determined by the system administrator. Standard requests stay from 1 – 4 weeks. Ongoing requests can stay until removed by the Prayer Room Managers.

What are the criteria for removing a prayer from the prayer list? The system keeps track of prayer requests by the date they are updated. The system will allow a request to stay on the list from 1 to 4 weeks depending on how the Prayer Room Manager has set the list to retain requests. Ongoing requests are retained until removed.

Who takes the responsibility for removing prayers from the list?The system will take care of keeping the list up to date based on the date the request was last updated.

How does an intercessor know which prayer to pray for? The system presents the requests one at a time and places them in the order for which they were last prayed. Intercessors simply pray for the requests as they are presented to them.

Is there anything the intercessors need to do after they have prayed to let others know that a specific prayer has been handled? No. The system will automatically mark the request as prayed for and will move that request to the back of the list. Emergency requests are always presented at the top of each intercessory list.

How does an intercessor access the prayers? The Intercessors will log in to the system once the administrator has created an account for them. Intercessors can log in to the system from any computer that has a web browser and internet access.

How does an intercessor choose which prayer or prayers to pray for? They do not have to choose. The system will present the requests that need prayer, including placing emergency requests at the top of the list.

When they have finished how do they sign off? Intercessors simply click the “logout” link. If they forget, the system will automatically log them out after a period of inactivity.

If I have a person who is chronically, ill how do I keep them on the prayer list? The system allows you to keep any prayer request on the list by simply marking it as an ongoing request.

How does the intercessor know that person has been kept on the list? Intercessors are presented the list in the order that prayer is needed. Intercessors will not have access to requests “on demand.” They simply pray for the needs as they are presented to them. The administrator can allow Intercessors to search for individual prayer requests, but that is an option within the system.

How does the intercessor know when a prayer request has been fulfilled? Administrators can convert any request to a “Praise Report.” Intercessors can access the praise reports at any time.

How much latitude does an intercessor have in regards to entering the system and viewing, or changing etc the prayer requests? Intercessors cannot change any information within the requests UNLESSS the Prayer Room Manager gives them the access.

How are prayer cards normally sent out, who takes care of them? Contact information is presented to the Intercessors (E-mail address or mailing address) for the requests submitted that do desire a note from the prayer team. It is up to each intercessor to decide if they would like to send a note. The system does come with a feature that allows the intercessors the ability to record the fact that they have sent a note.

What is the purpose of the online prayer room? The online prayer room allows intercessors 24/7 access to prayer requests from any computer that has internet access and a web browser.

How can the online prayer room help the intercessors? With an online prayer room, intercessors do not have to drive to the church or wait for the prayer list to be emailed to access the prayer needs. Intercessors can access the prayer list anytime from any computer that has internet access and a web browser.

How do my intercessors know what the prayer needs are at any given time? They simply need to login in. The system will present the requests in the order for which they were last prayed.

What is the purpose of emailing the prayer list weekly, can’t the intercessor simply log in and get up to date information at that moment? Yes, but some intercessors may not want to login, although logging in is the recommended way to see and pray for the prayer list.

Is the staff automatically emailed a copy of the prayer requests weekly? The system can be set to automatically email the prayer list at any time predetermined by the manager to anyone the Prayer Room Manager has added to the intercessor list.  

What other information does the staff members get, and how is it disseminated to them? The staff and the intercessors get the full prayer list including any contact information entered by the person making the prayer request.

In reference to hospital visits, when and how is the information entered into the program? The information is entered by the person/s assigned by the administrator.

Who gets a copy of the hospital visitation report?  The list is determined by the administrator. How do they receive it? The list can be automatically or manually sent, depending on your preference.

Does the PRM have the responsibility of disseminating all of the information to the various persons requiring the information? The system can automatically send information to your users OR users can login and access information they are allowed to see.

Since we already have an email program, and we email the prayer requests to the intercessors as needed, why do we need this program, isn’t it a duplicate of what we are presently doing? Not necessarily. Most churches that have an email system still have to manually compile their list. This system will automatically generate the list which will result in a tremendous savings of administrative time.

Granny Jones has always been a wonderful church member and she has been involved in prayer groups all of her life, however, now she is homebound, she is barely literate on the computer but she can open emails and read them, we send her an email when new prayer requests come in, what more can this program offer her to help keep her involved as a prayer warrior? In an instance such as this how would we get Granny trained on the use of this new fandangled supercharged electronic wizzardy? Hmmmm…..Just answer that. Great question! You can continue to send granny an email, but if granny can login and check her email she will also be able to login and see the prayer list. The system is simple and easily accessible for anyone that is able to login and check email.

Who trains us in the use of the program? We will. The system is extremely powerful yet it is very easy to learn and use.

How does that training take place? We are based in the Houston area and will train at your location at no charge if you are also in the Houston area. If you are not in the Houston Area we will train you via a webinar. We can come to you, but you will need to pay for travel expense. However, online training is as effective as training in person. The system is very powerful but it is also very user friendly.

Where does that training take place? We will train at your church or online via a webinar, your preference. (Churches outside of the immediate Houston, Texas area will have to pay for travel expenses if they elect onsite training. Onsite training is not required; everything can be learned via the webinar.)

Is anyone available if we need help? Absolutely. The system has a built in feature for support. Help is only an email away and is included in your subscription price.

How long until our request is handled? Prayer room managers are sent notification of a new prayer request immediately after it is submitted. The request will be available to intercessors once it is reviewed and approved by the manager.

How are we assured we will not lose all of our data even though we are using your servers, couldn’t it possibly crash as well? Our prayer systems are backed-up up nightly and stored on a remote machine. While data loss and crashes are rare they are not impossible. Your data can be restored with minimal loss, generally less than 24 hours from the last update.

If your server did crash, what back up arrangements do you have? The data is backed-up nightly and stored on a remote machine.   

Approximately how long would it take to get things back up and running? It would depend on the severity of the crash, which we have fortunately never experienced. We would anticipate having the system restored in less than three days for the most serious crash, within minutes for a minor system failure.